Shipping Policy

Last Updated: October 29, 2026

Thank you for shopping with AITCHRON.

AITCHRON is an online store specializing in event linens, wedding decorations, backdrop curtains, French Toile textiles, polyester tablecloths, and celebration accessories for weddings, parties, banquets, family gatherings, and other special occasions.

AITCHRON is operated by Shenzhen Junyihuang E-Commerce Co., Ltd.

This Shipping Policy explains how orders placed through https://aitchron.com/ are processed, shipped, tracked, and delivered.

This policy should be read together with our Returns & Refund Policy, Terms of Service, Payment Terms, and Privacy Policy.

1. Business Information

Store Name: AITCHRON

Legal Business Operator: Shenzhen Junyihuang E-Commerce Co., Ltd.

Business Address:

Room 301, No. 2, Lane 7, West 1st Village, Longgang Market Community, Longgang Street, Longgang District, Shenzhen, Guangdong, China

Customer Service Email: aitchron@aikework.com

Customer Service Phone: +86 189 7403 1053

Official Website: https://aitchron.com/

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days generally refer to Monday through Friday, excluding applicable public holidays and days when the relevant fulfillment operation is closed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may include:

Payment verification
Inventory confirmation
Product preparation
Packaging
Preparation for shipment
Transfer to a shipping carrier or logistics provider

Processing time does not include shipping transit time.

The processing period begins after successful payment confirmation. Shipping transit time begins after the order has been dispatched to the carrier or logistics provider.

During holidays, promotional periods, periods of high order volume, or unexpected inventory and logistics disruptions, processing may take longer.

If a material delay affects your order, we will make reasonable efforts to provide an update.

3. Shipping Destinations

AITCHRON currently ships to eligible delivery addresses within the United States.

Shipping availability may vary depending on the destination, product, carrier restrictions, and fulfillment arrangements.

Some remote areas, P.O. boxes, military addresses, and U.S. territories may have limited shipping options or longer delivery times.

If we are unable to fulfill an accepted order due to shipping restrictions, we will contact you and provide an appropriate resolution, including a refund of the affected item or order where applicable.

4. Shipping and Delivery Time

Our standard estimated delivery timeline for eligible orders within the United States is as follows:

Shipping Stage	Estimated Time
Order Processing Time	1–3 business days
Shipping Transit Time	5–12 business days
Total Estimated Delivery Time	6–15 business days

Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

This period covers payment verification, inventory confirmation, product preparation, packaging, and preparation for shipment.

Processing time excludes weekends, applicable public holidays, and shipping transit time.

Shipping Time

After an order has been dispatched to the shipping carrier or logistics provider, the estimated shipping transit time is 5–12 business days.

Shipping time refers to the period between shipment dispatch and delivery to the designated shipping address.

The estimated shipping transit time does not include order processing time.

Total Estimated Delivery Time

The total estimated delivery time is 6–15 business days from successful payment confirmation.

This estimate combines:

Order Processing: 1–3 business days
Shipping Transit: 5–12 business days

All delivery timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Shipping destination
Carrier operations
Fulfillment location
Weather conditions
Public holidays
Customs inspections or processing
Inventory availability
Transportation disruptions
Other circumstances beyond our reasonable control

Some products may be shipped from fulfillment facilities outside the United States, which may affect delivery times.

Because many AITCHRON products are purchased for weddings, parties, banquets, and other scheduled events, we recommend placing time-sensitive orders well in advance of the planned event date.

If you have concerns about an existing order, please contact aitchron@aikework.com.

5. Shipping Fees

Any shipping fees charged by AITCHRON will be displayed during checkout before you complete your purchase.

Shipping costs may depend on:

Delivery destination
Product weight or dimensions
Order value
Available shipping methods
Applicable promotional offers

Free or discounted shipping may be available for eligible orders when advertised on our website or at checkout.

We will not intentionally add undisclosed AITCHRON shipping charges after checkout.

6. Fulfillment Locations and Shipping Carriers

AITCHRON may work with shipping carriers, warehouse facilities, and logistics providers to fulfill customer orders.

Some products may be shipped from fulfillment facilities located outside the United States.

The shipping origin may vary depending on the product, inventory availability, and fulfillment arrangements.

Internationally fulfilled orders may require customs processing and transfers between logistics providers before final delivery.

The carrier responsible for final delivery may differ from the provider handling the earlier stages of transportation.

Any applicable mandatory charges and responsibilities relating to import duties, taxes, or customs fees will be governed by applicable law and the terms disclosed during checkout.

7. Order Tracking

Once your order has been dispatched and tracking information becomes available, we will generally send a shipping confirmation email to the email address associated with your order.

Tracking details may include:

Tracking number
Shipping carrier information
Shipment status
Available delivery updates

Please note:

Tracking information may take time to appear after a shipping label is created.
Some international shipments may have gaps between tracking updates.
An order confirmation does not necessarily mean the package has shipped.
Orders containing multiple products may have separate tracking numbers.

If your tracking information has not updated for an extended period, please contact aitchron@aikework.com with your order number.

8. Shipping Address and Order Changes

Customers should provide complete and accurate shipping information at checkout, including:

Recipient's full name
Street address
Apartment or unit number, where applicable
City
State
ZIP code
Contact information

If you notice an error in your shipping information, contact us as soon as possible at aitchron@aikework.com.

We will make reasonable efforts to update the address before fulfillment or shipment.

However, address changes cannot be guaranteed once an order has entered processing or has been dispatched.

If a package becomes undeliverable due to incorrect or incomplete customer-provided information, additional shipping costs may apply where permitted by law and properly disclosed.

If the delivery issue results from an error attributable to AITCHRON, we will provide an appropriate resolution without charging customers an additional shipping fee to correct our error.

9. Order Cancellations

If you wish to cancel an order, please contact aitchron@aikework.com as soon as possible and include your order number.

We will make reasonable efforts to cancel the order before it enters fulfillment.

Once an order has been processed, packed, transferred to a fulfillment provider, or shipped, cancellation may no longer be possible.

If cancellation is no longer available because the order has shipped, you may need to wait for delivery and follow our Returns & Refund Policy.

Successful cancellations involving captured payments will be refunded according to our applicable payment and refund terms.

Nothing in this section limits cancellation rights that cannot legally be excluded.

10. Multiple Shipments

Some orders may arrive in multiple packages.

This can happen when products are fulfilled from different warehouse locations, require separate packaging, or are dispatched at different times.

For example, an order containing French Toile tablecloths, backdrop curtains, and polyester table linens may occasionally be shipped in separate packages.

If an order is split into multiple shipments, separate tracking details may be provided.

Please check all available tracking information before reporting a missing item.

11. Shipping Delays

We aim to process and ship orders within the estimated timeframes published on our website.

However, shipping delays may occur due to circumstances such as:

Weather disruptions or natural disasters
Carrier or transportation delays
Customs inspections
Public holidays and high shipping volumes
Inventory or fulfillment disruptions
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your shipment is delayed, please contact our customer service team for assistance.

We will review the available tracking and order information and make reasonable efforts to help resolve the issue.

Nothing in this section limits any mandatory delivery or cancellation rights available under applicable consumer law.

12. Lost or Missing Packages

If your tracking information indicates that a package has stopped moving for an extended period or may be lost in transit, please contact aitchron@aikework.com.

Include your order number and tracking number, if available.

We may investigate the shipment with the carrier or logistics provider.

If a package is confirmed lost in transit, we will provide an appropriate resolution in accordance with applicable law and our policies.

This may include a replacement, refund, or another suitable remedy.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

Checking your mailbox, porch, parcel locker, or usual delivery location.
Asking household members or neighbors where appropriate.
Reviewing any available delivery confirmation.
Contacting the shipping carrier for additional information.

Some carriers may record delivery scans before the package can be located.

Allowing up to 48 hours may help resolve such situations, but you do not need to delay contacting us if you believe a delivery problem has occurred.

If the package is still missing, please email aitchron@aikework.com.

We will review the circumstances, including relevant delivery records, and assist with an appropriate resolution.

A carrier's delivered status does not automatically determine the outcome of every missing-package claim.

13. Damaged, Incorrect, or Missing Items

We aim to ensure that our event linens, backdrop curtains, tablecloths, and decorative products are packaged and fulfilled appropriately.

If your order arrives with damaged tablecloths, defective backdrop curtains, incorrect fabric colors or sizes, missing products, or other fulfillment problems, please contact us as soon as reasonably possible.

Email: aitchron@aikework.com

Please provide:

Your order number
A description of the issue
Clear photographs of the affected products
Photographs of the packaging where relevant

We will review the information and provide an appropriate resolution under our Returns & Refund Policy and applicable law.

Depending on the circumstances, this may include a replacement, refund, partial refund, or another suitable remedy.

If an order was shipped in multiple packages, please review the available tracking details before reporting an item as missing.

14. Refused or Undeliverable Deliveries

If a shipment cannot be delivered because of incorrect address information, repeated failed delivery attempts, or other delivery issues, it may be returned to the carrier, sender, or fulfillment provider.

Please contact our customer support team before refusing a delivery or attempting an unauthorized return.

Where permitted by applicable law, reasonable additional costs caused by incorrect customer-provided information or an unauthorized delivery refusal may affect the applicable refund or reshipment arrangements.

If the problem results from an error by AITCHRON, we will provide an appropriate remedy without unfairly transferring responsibility to the customer.

15. Returns and Refunds

Our Shipping Policy covers order processing, fulfillment, transportation, tracking, and delivery.

For products that have already been delivered, return requests are generally governed by our Returns & Refund Policy.

Under our published return terms:

Eligible products may generally be returned within 30 days of delivery.
Customers should contact aitchron@aikework.com to initiate a return and obtain applicable instructions.
Return shipping responsibility depends on the reason for the return and applicable law.
Approved refunds are generally issued to the original payment method.
After a refund is issued, it may take approximately 5–10 business days for the funds to appear in the customer's account, depending on the payment provider.

Our business address is not automatically an authorized return destination.

Customers must follow the return instructions provided for their approved return request.

For complete eligibility requirements, exclusions, procedures, and refund terms, please refer to our Returns & Refund Policy.

16. Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit mandatory rights available to customers under applicable consumer protection laws.

Where applicable law provides stronger delivery, replacement, refund, or cancellation protections, those legal requirements will apply.

17. Changes to This Shipping Policy

AITCHRON may update this Shipping Policy to reflect changes in our fulfillment arrangements, shipping methods, delivery regions, business operations, or applicable legal requirements.

When changes are made, the Last Updated date at the top of this page will be revised.

Unless applicable law requires otherwise, the policy in effect when an order was placed will generally apply to that order.

Policy changes will not retroactively reduce mandatory consumer rights.

18. Contact Us

If you have questions about shipping, order processing, tracking, delivery delays, damaged shipments, missing items, or your order status, please contact us.