Returns & Refund Policy

Last Updated: October 29, 2026

Thank you for shopping with AITCHRON.

AITCHRON is an online store specializing in event linens, wedding decorations, backdrop curtains, polyester tablecloths, French Toile textiles, and celebration accessories for weddings, parties, banquets, family gatherings, and other special occasions.

AITCHRON is operated by Shenzhen Junyihuang E-Commerce Co., Ltd.

This Returns & Refund Policy explains our return eligibility requirements, return procedures, shipping responsibilities, exchanges, refunds, and how we handle damaged, defective, incorrect, or missing products purchased through https://aitchron.com/.

This policy should be read together with our Shipping Policy, Payment Terms, Terms of Service, and Privacy Policy.

1. Business Information

Store Name: AITCHRON

Legal Business Operator: Shenzhen Junyihuang E-Commerce Co., Ltd.

Business Address:

Room 301, No. 2, Lane 7, West 1st Village, Longgang Market Community, Longgang Street, Longgang District, Shenzhen, Guangdong, China

Customer Service Email: aitchron@aikework.com

Customer Service Phone: +86 189 7403 1053

Official Website: https://aitchron.com/

2. 30-Day Return Policy

AITCHRON offers a 30-day return period for eligible products.

You may request a return within 30 days after receiving your order, subject to the eligibility conditions outlined in this policy.

The return period begins on the date the applicable product is delivered.

If your order contains products delivered in separate packages, the return period generally begins separately for each product from its respective delivery date.

To initiate a return, you must contact our customer service team within the applicable return period.

Returns requested after 30 days may not qualify under our standard return policy unless otherwise required by applicable law or expressly agreed by AITCHRON.

3. Return Eligibility

To qualify for a standard change-of-mind return, the product must generally meet the following conditions:

The return request is submitted within 30 days of delivery.
The product was purchased directly from AITCHRON.
The product is in substantially the same condition as received.
The product is unused or has only been reasonably inspected, where applicable.
Original accessories and included components are returned where applicable.
Original packaging is included where reasonably available and relevant.
Proof of purchase or a valid order number is provided.
The product is not subject to a clearly disclosed, applicable non-returnable condition.

We may inspect returned products before finalizing a refund.

For textile products such as tablecloths, backdrop curtains, and chair sashes, signs of extensive use, permanent staining, alteration, or damage caused after delivery may affect eligibility for a standard change-of-mind return.

Return eligibility for damaged, defective, incorrect, or materially misdescribed products is assessed separately from standard change-of-mind returns.

Nothing in these conditions limits any mandatory consumer rights.

4. How to Request a Return

To request a return, please contact our customer service team at:

Email: aitchron@aikework.com

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Relevant photographs, if the product is damaged, defective, or incorrect.

Our customer service team will review your request and provide applicable return instructions.

If your return is approved, we will explain the appropriate return destination, shipping arrangements, and any applicable return shipping costs before you send the item.

Please do not ship products back before receiving return instructions.

Sending products to an unauthorized location may delay return processing.

A return authorization does not automatically mean a refund has been issued. Where appropriate, final refund eligibility may depend on inspection of the returned products.

5. Return Address and Shipping Instructions

AITCHRON is operated by Shenzhen Junyihuang E-Commerce Co., Ltd. Our business address listed in Section 1 is not automatically an authorized return destination.

Return Address:

The applicable return address will be provided by our customer service team after your return request has been reviewed and authorized.

Please contact our customer service team to obtain approval and confirm the applicable return address and instructions before shipping any item.

Email: aitchron@aikework.com

Return arrangements depend on the product and the applicable fulfillment and return procedures.

For an approved return, our customer service team will provide the applicable return destination and shipping instructions, including any required return authorization details.

Please do not send returns to an address shown on an original shipping label, tracking record, or warehouse label unless our team has confirmed that the address is authorized for your return.

Some authorized return arrangements may involve international shipping. Where this applies, customers will be informed of the return destination and applicable shipping responsibilities before sending the product.

For change-of-mind returns, applicable return shipping costs may be the customer's responsibility, subject to the terms disclosed before purchase and applicable law.

For returns arising from our confirmed error, we will provide an appropriate shipping arrangement or remedy in accordance with applicable law.

6. Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within the 30-day return period.

Examples include:

You no longer need the tablecloths or event decorations.
You ordered the wrong color, size, style, or quantity.
You selected backdrop curtains that are not suitable for your planned event.
You no longer wish to keep an unused eligible product.
Your event plans have changed, and you no longer need the purchased items.

For approved change-of-mind returns:

Products must meet the applicable return eligibility requirements.
Customers may be responsible for return shipping costs where permitted by law.
Original shipping charges may be non-refundable where legally permitted and properly disclosed.
Refunds are generally based on the amount actually paid for the eligible returned products.

Please contact us before arranging return shipment.

7. Damaged, Defective, or Incorrect Products

We aim to provide accurate product information and properly fulfilled orders.

If your French Toile linens, backdrop curtains, polyester tablecloths, chair sashes, or other event accessories arrive damaged, defective, materially misdescribed, or different from what you ordered, please contact us as soon as reasonably possible.

Email: aitchron@aikework.com

Please include:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging where relevant.

For textile products, relevant issues may include incorrect dimensions, incorrect colors or patterns, fabric defects, damaged seams, or missing pieces.

We will review the information and provide an appropriate resolution.

Depending on the circumstances and applicable law, this may include:

A replacement product.
A full refund.
A partial refund.
Another appropriate remedy.

For confirmed product defects, damage on arrival, or fulfillment errors attributable to AITCHRON, we will provide appropriate return instructions and cover reasonable return shipping costs where required by applicable law or the remedy we provide.

We may determine that returning the affected product is unnecessary in certain circumstances.

Customers will not be required to pay unauthorized return shipping charges as a condition of receiving a remedy required by law.

8. Missing Items or Incomplete Orders

Some orders may be delivered in multiple packages.

Before reporting an item as missing, please check all available shipping confirmation emails and tracking information.

If all packages have arrived and an item is still missing, contact aitchron@aikework.com.

Please include your order number, a description of the missing product or component, and photographs where helpful.

We will review the order and fulfillment records.

If a missing item or incomplete shipment is confirmed, we will provide an appropriate resolution, which may include shipping the missing item, issuing a refund, or another suitable remedy.

For additional information about split shipments and delivery tracking, please review our Shipping Policy.

9. Non-Returnable Products

Certain products may be excluded from standard change-of-mind returns where a valid reason exists and the restriction is properly disclosed.

Depending on the products offered, restrictions may apply to:

Personalized or customized event linens or backdrop curtains.
Products clearly identified as Final Sale or non-returnable before purchase, where legally permitted.
Certain products that cannot reasonably be returned for legitimate hygiene or safety reasons.
Products materially damaged through customer misuse or improper handling.

For example, tablecloths or backdrop curtains that have been permanently stained, cut, altered, or materially damaged during an event may not qualify for a standard change-of-mind return.

Opening a package does not automatically make every product non-returnable. Eligibility depends on the product, its condition, applicable disclosures, and legal requirements.

Sale or discounted products remain eligible for return unless an applicable restriction was clearly disclosed and is legally permitted.

Non-returnable conditions do not eliminate mandatory consumer rights relating to defective, damaged, incorrect, or materially misdescribed products.

10. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Change-of-Mind Returns

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.

Depending on the authorized return destination, these costs may include domestic or international carrier charges and applicable return-related fees.

Where the customer is responsible for return shipping, the applicable destination and shipping arrangements will be provided before the return is sent.

Returns Caused by Our Error

If the return is due to a confirmed defect, damage on arrival, incorrect fulfillment, or another error attributable to AITCHRON, we will provide an appropriate remedy.

Where required, we may arrange a prepaid return label, reimburse an agreed reasonable return shipping expense, or provide another suitable arrangement.

Please contact us before purchasing return postage if you expect us to cover the shipping cost.

11. Return Inspection and Approval

Once an authorized return has been received, we may inspect the product to verify its condition and eligibility.

Inspection may include checking:

Product identity.
General condition.
Signs of use or damage.
Stains, tears, cuts, or alterations.
Included accessories and components.
Relevant packaging.
Compliance with disclosed return conditions.

If the returned product meets the applicable requirements, we will approve and process the refund.

If a product has been materially damaged, altered, or returned incomplete due to customer action, an otherwise eligible refund may be adjusted or declined where permitted by applicable law.

Any applicable deduction must be reasonable and connected to the product's condition or the disclosed return terms.

12. Refund Methods and Processing Time

Approved refunds are generally issued to the original payment method used to place the order.

For returns requiring the product to be sent back, we will review the return after it arrives at the authorized return destination and process an approved refund promptly, in accordance with applicable law.

For approved refunds that do not require a physical return, we will arrange the refund after the applicable review is completed.

Once a refund has been issued, it generally takes approximately 5–10 business days for the funds to appear in your account.

The actual time depends on your bank, card issuer, or payment provider.

The 5–10 business day estimate refers to payment processing after refund issuance, not the time allowed for reviewing a return request.

If you have not received an issued refund after the estimated period, please check with your bank or payment provider and contact us if further assistance is needed.

13. Refund Amounts and Partial Refunds

Approved refunds are generally calculated based on the amount actually paid for the eligible returned product, including applicable discounts.

Original shipping charges may be non-refundable for eligible change-of-mind returns where permitted by law and properly disclosed.

A partial refund may be appropriate when:

Only part of an order is affected.
A customer agrees to keep a product with a minor issue.
An otherwise eligible returned product has missing components or customer-caused damage.
A disclosed promotional adjustment lawfully applies.

For damaged, defective, incorrect, or materially misdescribed products, the available remedies will be determined in accordance with applicable law and the circumstances.

We will not make arbitrary deductions unrelated to the return or applicable policy.

14. Exchanges and Replacements

If you wish to exchange an eligible product for a different color, size, style, pattern, variation, or other available option, please contact:

aitchron@aikework.com

Exchange availability depends on product inventory, eligibility, and fulfillment arrangements.

In some cases, the appropriate process may be to return the original eligible product for a refund and place a new order.

We cannot guarantee that a particular product variation will remain in stock while an exchange is being processed.

Replacements for confirmed damaged, defective, missing, or incorrect products are handled separately from voluntary exchanges.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at aitchron@aikework.com.

Include your order number and cancellation request.

We will make reasonable efforts to cancel your order before it enters fulfillment.

Once an order has entered processing, been packed, transferred to a fulfillment provider, or shipped, cancellation may no longer be possible.

If the order has already shipped, you may need to wait for delivery and follow the applicable return procedure.

For successful cancellations involving captured payments, approved refunds will generally be issued to the original payment method.

Please refer to our Shipping Policy for further information about processing and shipment.

Nothing in this section limits cancellation rights that cannot legally be excluded.

16. Lost Packages and Delivery Issues

If your order is delayed, missing, or marked as delivered but cannot be located, please first review the available tracking information.

You may also check your usual delivery locations and contact the carrier where appropriate.

If the issue remains unresolved, contact aitchron@aikework.com and provide your order number and available tracking details.

We will review the shipping information and, where appropriate, investigate with the carrier or logistics provider.

If a package is confirmed lost in transit, we will provide an appropriate resolution consistent with our Shipping Policy and applicable law.

A carrier's delivered scan does not automatically determine the outcome of every missing-package claim.

For complete delivery procedures, shipping timeframes, address corrections, and undeliverable packages, please review our Shipping Policy.

17. Payment Disputes and Consumer Rights

If you believe there is a billing error, unauthorized charge, or unresolved refund issue, please contact us at aitchron@aikework.com.

We will make reasonable efforts to review legitimate concerns.

Nothing in this policy requires customers to waive lawful chargeback or payment dispute rights.

Nothing in this Returns & Refund Policy is intended to exclude, limit, or reduce mandatory consumer protections under applicable law.

Where applicable law provides stronger rights relating to defective products, incorrect products, refunds, deliveries, or cancellation, those legal requirements will apply.

18. Policy Updates and Related Policies

We may update this Returns & Refund Policy to reflect changes in our products, return procedures, fulfillment arrangements, business operations, or applicable legal requirements.

When updates are made, we will revise the Last Updated date at the top of this page.

Unless applicable law requires otherwise, the policy in effect when an order was placed will generally apply to that order.

This policy should be read together with our:

Shipping Policy: Order processing, shipping, tracking, and delivery.
Payment Terms: Payment processing, charges, and payment-related transactions.
Terms of Service: General purchase and website terms.
Privacy Policy: Collection and handling of personal information.

These policies should be interpreted consistently and subject to applicable consumer protection laws.

19. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, missing items, or other order-related matters, please contact our customer service team.

Store Name: AITCHRON

Legal Business Operator: Shenzhen Junyihuang E-Commerce Co., Ltd.

Business Address:

Room 301, No. 2, Lane 7, West 1st Village, Longgang Market Community, Longgang Street, Longgang District, Shenzhen, Guangdong, China

Customer Service Email: aitchron@aikework.com

Customer Service Phone: +86 189 7403 1053

Official Website: https://aitchron.com/

Thank you for shopping with AITCHRON. We appreciate the opportunity to help you prepare for your next celebration.